Charter Cable Service: Why I Don't Use EPay

Our cable is out this morning. The movie channels work, but the regular cable does not. The last time we had problems, I signed up for the Charter Communications website to be able to track any problems.

There is a number listed for support on the website, directly under my account. When I call it, the automated message tells me they don't have service in my area. I call 1-888-GETCHARTER, and the phone system, through several fits and stops, finally gets me to an operator, she tells me I'm at the wrong call center, and she transfers me. The transfer doesn't go through, and the phone tells me to hang up.

I go back to through the menu, which again gives me several false prompts that have to be repeated twice, I'm back on hold waiting to speak to a live person. Apparently, I'm in the Minnesota call center - they're trying to transfer me, again. It must be because I'm on a Vonage phone. The computer automatically routes me away from where I want to go. Hey - I just got hung up on a second time! Fun times. Let's try it from the cell.

Can you imagine trusting this company to deduct your cable bill directly from your bank account? That's why I don't use EPay.

A third time on the cell, and the same result- the Minnesota call center and a transfer, and the woman I spoke to puts me through again, but this time I get Sarah in St Louis, but as I check the cable, it's back on. By the way - if you signed up for the 5 meg upgrade for $99 - when the 12 months is up - your prices go way up, and you won't be able to switch to a cheaper plan because it was a special promotional offer. You should always be careful of upgrades.