An Open Letter To Wells Fargo Business Line Of Credit

It's a small victory, but one that I hope is replicated across millions of bloggers in millions of retail situations.

My post on our experience with the Wells Fargo Business Line Credit Services has reached the first page of Google. Basically, a Wells Fargo banker called to offer us money, and when we agreed, tried to charge us an interest rate double what they promised. When I called to correct them, they said I needed a reference number to fix the problem.

I sent them a check for the full amount instead. I've heard from the grapevine that Wells Fargo monitors the online world, so I offer up this olive branch. Call me, look into the matter, and I'll write glowing things about your customer service. We don't owe you anything now, so you don't have to waive anything (though I did pay $77 in fees for the few days I had your money) or change policy. You just have to acknowledge a mistake (we all make them), and we're good.

If anyone wants to help me with this, link this post with the anchor text "An open letter to Wells Fargo Business Line of Credit." Also let me know if you have by sending me an e-mail at jdurbin at durbinmedia.com or leaving a comment.